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COVID-19 – Market Update

  COVID-19 FAQ

Despite the challenging circumstances, South Melbourne Market remains open Wednesday, Friday, Saturday and Sunday with the usual trading hours. Please note that due to State Government regulations regarding Markets, only our food stalls are permitted to trade at this time. This includes fruit & veg, delis, butchers, poultry & seafood stalls, speciality grocery stalls, cafes and restaurants (takeaway only) and the South Melbourne Market Pet Shop (for all your pet food needs). All other stalls will be permitted to trade again from 1 June following an announcement by the Victorian Government on 24 May.

As always, our wonderful small businesses are well stocked full of the freshest produce and quality foods, so we encourage our community to support them at this difficult time.

As you will appreciate, we have had to introduce physical distancing measures at the Market. All we ask is that you adhere to the simple measures in place when shopping at the Market, which are designed to ensure that this remains a safe place to shop and work.

How is the Market managing people’s safety:

  • Increased hospital-grade cleaning and sanitisation, with a focus on facilities, common areas and touchpoints such as handrails, doorhandles and buttons.
  • Floor markers are in place to assist with queuing to ensure a minimum of 1.5m between people
  • Coventry Street footpath displays have been moved to open up the footpath for increased space
  • Signage has been installed around the Market to remind both workers and customers of physical distancing requirements
  • Regular PA announcements are made to remind both workers and customers of physical distancing requirements
  • Bollard signage has been placed in the Deli Aisle to assist with queuing
  • Additional security is onsite to manage customer flow
  • Some stallholders have adjusted their stalls to allow for more space to move around. This might include displays or stock located outside their stalls temporarily
  • Some stallholders have placed a limit on how many customers can enter at one time to ensure there is no more than one person per 4 sqm
  • The Market is offering an Order & Collect Service, so customers can pre-order goods and collect without entering the Market
  • The Market is promoting stalls that offer shipping and/or home delivery
  • Water stations are currently closed
  • Communal seating and gathering spaces have been closed
  • Cooking classes, activities, tours and events have been suspended until further notice

Tips for shopping at the Market:

  • Plan ahead and write a shopping list to reduce dwell time at the Market
  • Come, shop and leave. Service will be friendly but fast. Our traders usually love a chat, and they will again in the future, but for now speed and safety are of the essence.
  • Consider shopping on a Wednesday or Friday instead of the weekend
  • Shop alone where possible. Heading to the Market should not be considered a family outing and coming in a group has an impact on our other shoppers now that new limits are in place
  • Please practice personal hygiene and utilise the complimentary hand sanitiser available
  • Please only touch products you are going to purchase
  • Please pack your own reusable bags where possible
  • Please be patient and respect our Market staff, stallholders, cleaning staff and security at all times
  • Please practice physical distancing by staying at least 1.5m from others
  • Consider utilising our Order & Collect Service or opting for home delivery

We would like to thank our customers for your patience and cooperation at this time. Please remember that our staff and security are working hard to provide the best and safest shopping experience for you.  Please respect the difficult job they are doing and treat them accordingly.  Our Market community has been incredibly supportive to date and we appreciate your cooperation with our modifications at this time and encourage you to continue to shop local and support small business.

 

Update: 24 May

In line with the Chief Health Officer, the State Government has today announced that all non-food Market stalls will be permitted to reopen from 1 June. This follows earlier advice from the Victorian Government that restaurants and cafes could also reopen from 1 June adhering to strict new guidelines.

This is welcome news for all our general retail outlets and service providers whose last day of trade at the Market was 2 months ago. We’re thrilled to be able to welcome them all back and have the whole Market trading again next week!

 

Update: 17 April

As part of the Market’s ongoing efforts to ensure the health and safety of our workers, staff and customers, we have implemented some further changes which you will see rolled out if visiting the Market this week.

As a lot of our food vendors are located in the Market’s Deli Aisle, we have introduced a limit of 150 customers in this space at one time to maintain appropriate physical distancing between each other. Should the Deli Aisle reach this limit, the number of customers will be managed using a one in, one out policy.

Customers will enter and exit the Deli Aisle via the Food Hall or Aisle G only. Signage has been placed around the Market to communicate this to shoppers and assist you in finding your way around to various stalls. Market staff and security will also be onsite to assist with queuing into and within the Deli Aisle and answer any queries our customers have.

 

Update: 13 April

In response to COVID-19, the City of Port Phillip has an obligation to ensure employees, visitors, contractors, and the public are free from risks that could impact their health and safety. In line with the advice of health experts, it has been necessary to temporarily change the way the Market run Committee meetings.

Accordingly, the South Melbourne Market Committee Meeting on 5 May (previously scheduled for 16 April) will be closed to public and trader attendance and instead made available digitally. A link will be provided in the coming week.

Questions for the Committee must be pre-submitted via email to smmcommittee@portphillip.vic.gov.au by midday 28 April. These will be addressed during the meeting at the Chair’s discretion.

 

Update: 8 April

The Market’s food stalls remain open, trading Wednesday, Friday, Saturday and Sunday from 8am, with the exception of Easter when we are open Thursday 9 April (closed Good Friday).

This week we continue to monitor physical distancing at the Market to ensure the safety of our traders, workers and community. New measures include opening up the footpaths on Coventry Street and monitoring the number of people in the Deli Aisle at one time. In order to monitor the quantity of people in the Deli Aisle, please note that some entrances will be closed, so we advise you to enter from Aisle G or the Food Hall.

We thank you for your cooperation and support at this time.

 

Update: 1 April

The Market’s food stalls remain open, trading Wednesday, Friday, Saturday and Sunday from 8am. 

The Market continues to trade, with the health and safety of our community, traders and workers our number one priority.

The Market and our stallholders are enforcing physical distancing onsite, and measures to manage this include:

  • Floor markers are in place to assist with queuing to ensure a minimum of 1.5m between staff and customers
  • Signage has been installed around the Market to remind both staff and customers of physical distancing requirements
  • Bollards have been placed in the Deli Aisle to assist with queuing
  • Additional security are onsite to manage customer flow
  • Some stallholders have adjusted their stalls to allow for more space to move around. This might include displays or stock located outside their stalls temporarily
  • Some stallholders have placed a limit on how many customers can enter at one time to ensure there is no more than one person per 4 sqm
  • The Market is offering an Order & Collect Service, so customers can pre-order goods and collect without entering the Market
  • The Market is promoting stalls that offer shipping and/or home delivery

What we ask of our customers:

  • Please practice personal hygiene and utilise the complimentary hand sanitiser available
  • Please only touch products you are going to purchase
  • Please respect our Market staff, stallholders, cleaning staff and security at all times
  • Please practice physical distancing by staying at least 1.5m from others
  • Consider utilising our Order & Collect Service or opting for home delivery


The Neff Market Kitchen – Cooking School

In light of recent developments, we have suspended cooking classes in The Neff Market Kitchen.

The hospitality industry has been hit particularly hard by COVID-19, and our chefs have already spent time preparing the class content and writing recipes, so we hope to reschedule the classes in the future, and will notify those that held tickets when we do so.

 

Update: 25 March

The Market’s food stalls remain open, trading Wednesday, Friday, Saturday and Sunday from 8am. New Government restrictions mean that some of our stalls are unable to trade after today. Read on for details.

Under the Stage 2 COVID-19 restrictions announced by Federal Government last night and State Government today, the following Market stalls will be affected from tomorrow:

The following stalls are able to continue trading:

  • Fruit & Veg
  • Butchers, Poultry and Seafood
  • Delis
  • Speciality Grocers
  • Restaurants, Cafes and Coffee Shops – offering takeaway, pick-up and/or delivery only
  • Hairdressers and Barbers

The following stalls are unable to continue trading, and will be closed from midnight, Wednesday 25 March:

  • Fashion & Accessories
  • Home & Living
  • Stalls selling books, gifts, stationery, skincare, toys and accessories
  • Beauty services and massage
  • Other service providers such as repair shops, alterations and tarot
  • Florists & Nurseries

Please note that many of these stalls do operate online businesses, so please check out their individual trader pages for more details and support them during this difficult time.

If you are unsure if your favourite trader is operating or not, please get in touch with them directly or contact the Market team.

For more information on restrictions and closures, visit the DHHS website.

 

 

Update: 23 March

The Market is open as usual, trading Wednesday, Friday, Saturday and Sunday from 8am.

Please note that our cafes and restaurants are providing takeaway or delivery options only due to the most recent ban on indoor gatherings. This includes the Market Food Hall and Cecil Street restaurant precinct, where chairs and tables have been removed.

We understand that not everyone can get to the Market, or may not wish to at this time, so we have some great options available for our community to ensure you can still shop with your favourite Market traders:

  • Order and Collect: We have launched a drive-through collection service, so you don’t even need to leave your car! Simply place an order with a stall, then we will have your order available for collection in our York Street car park this Thursday. READ MORE
  • Delivery Services: Many of our traders are now offering delivery services to the local area, whilst many also have online stores offering shipping. We’ll keep our website up to date with what is available. READ MORE

 

Update: 21 March

The Market is open as usual, trading Wednesday, Friday, Saturday and Sunday from 8am.

The Market Food Hall continues to trade, with all stalls offering takeaway food and beverages. For those that want to dine in, please note that many of our tables and chairs have been moved outside to align to the most recent indoor distancing rules. So you can enjoy your coffee and brunch in the South Melbourne sunshine on Coventry Street.

 

Update: 20 March

The Market is open as usual, trading Wednesday, Friday, Saturday and Sunday from 8am.

This week the Federal Government announced a ban on non-essential indoor gatherings of more than 100 people. Exceptions to this ban include essential service providers such as food markets, retail stores, shopping centres and supermarkets, as well as airports, schools, public transport and health service facilities. South Melbourne Market is therefore exempt, and open for business providing our community with fresh produce, groceries, shopping and services.

We continue to update our Delivery Services page with details on traders who provide home delivery services for those that cannot make it to the Market.

Our traders received deliveries of fresh fruit and vegetables, meat, poultry, seafood, flour, eggs, legumes, nuts, milk, canned goods, pasta, noodles and rice this week, so all your favourite items are available. We encourage you to support our small businesses who support local makers, farmers and producers at this difficult time.

If you have any queries as to what we have in stock, please call ahead – trader contact phone numbers can be found on our website.

A reminder:

  • Please do not visit the Market if you are experiencing any symptoms of COVID-19, if you have been overseas in the past 14 days or if you have been directed to self-isolate.
  • Please use the complimentary hand sanitiser provided, practice good hygiene and avoid ‘close contact’ with others.

 

Update: 17 March

We would like to assure our customers that South Melbourne Market is OPEN as usual, providing essential fresh produce, groceries, shopping and services for our community. 

The Market remains in contact with the DHHS to ensure we continue to have the latest information and advice. The health and safety of our community, traders and workers is our number one priority. We will continue to stay informed on the topic and update our community online via social media, e-newsletter and this website.

We are conducting hospital-grade cleaning and will ensure all facilities and common areas are sanitised regularly. Complimentary hand sanitiser has been provided throughout the Market for customers and workers, while the cleaning of amenities and public spaces has also been increased, with a focus on handrails, door handles and bathrooms.

Stallholders and their staff are also being kept up to date with news and advice, and are practising protective measures within their businesses.

COVID-19 spreads through close contact with an infected person. Close contact is defined as greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours. We encourage you to continue your normal shopping routine keeping this in mind. Please use the hand sanitiser provided and if you are feeling unwell or have recently returned from overseas, please heed the health advice to stay at home.

The DHHS states: “Extensive testing has shown that people who have passed through places where there was a confirmed case, known as casual contacts, have an extremely low risk of transmission.  Over a thousand casual contacts have been tested in Victoria to date without any positive findings.”

Please note changes to the following upcoming events and activities:

      • Market Tours in March and April: postponed
      • School Holiday Cooking Classes: cancelled
      • The Neff Market Kitchen Cooking Classes: Classes for the next four weeks have been postponed and rescheduled to later dates
      • Easter: Kids face painting and visit from the Easter Bunny: cancelled
      • Free Bike Repairs March: cancelled
      • The SuperCool Playtime March: cancelled

Visit our What’s On Page and Cooking Class Schedule for further details.

If you are unable to visit the Market for your weekly shop, delivery services are available from many of our traders. Click here to read more.

Thank you to our wonderful Market community for your ongoing support. Should you have any queries or concerns, please do not hesitate to get in contact with the Market team or visit the Market Office.

 


Update: 10 March

The Victorian Department of Health and Human Services (DHHS) have advised that there is no reason to close South Melbourne Market this week following a report of a visitor being diagnosed with Coronavirus.

Like others, the Market are monitoring what is a community-wide issue and rely on and follow the advice of relevant health authorities in relation to COVID-19. South Melbourne Market and the City of Port Phillip will remain in contact with the DHHS to ensure we continue to have the latest information and advice.

The health and safety of our community, traders and workers is our number one priority, and we will continue to stay informed on the topic and update this page.

South Melbourne Market has conducted a thorough clean and will ensure all facilities and common areas are sanitised regularly.

Complimentary hand sanitiser has been provided throughout the Market for customers and workers, while the cleaning of amenities and public spaces has also been increased, with a focus on handrails, door handles and bathrooms.

Stallholders and their staff are also being kept up to date with news and advice, and are practicing protective measures within their businesses.

The symptoms of COVID-19 include fever, cough and breathing difficulties. If you suspect you or a family member has coronavirus, it is recommended you should call (not visit) your GP or ring the Victorian hotline on 1800 675 398 or National hotline on 1800 020 080.

Useful links:

Should you have any queries or concerns, please do not hesitate to get in contact with the Market team or visit the Market Office.

If you are unable to visit the Market for your weekly shop, delivery services are available from many of our traders. Click here to read more.

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