COVID-19 FAQ

COVID-19 FAQ : South Melbourne Market

The health and safety of our community, traders and workers is our number one priority. We will continue to stay informed on the topic and update our community online.

We are conducting hospital-grade cleaning and will ensure all facilities and common areas are sanitised regularly. Complimentary hand sanitiser has been provided throughout the Market for customers and workers, while the cleaning of amenities and public spaces has also been increased, with a focus on handrails, door handles and bathrooms.

Stallholders and their staff are also being kept up to date with news and advice, and are practising protective measures within their businesses.

COVID-19 spreads through close contact with an infected person. Close contact is defined as greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours. We encourage you to continue your normal shopping routine keeping this in mind. Please use the hand sanitiser provided and if you are feeling unwell or have recently returned from overseas, please heed the health advice to stay at home.

The DHHS states: “Extensive testing has shown that people who have passed through places where there was a confirmed case, known as casual contacts, have an extremely low risk of transmission. Over a thousand casual contacts have been tested in Victoria to date without any positive findings.”

We also ask that our community practice good hygiene and social distancing at all times, and do not enter the Market if they:

  • are experiencing symptoms of COVID-19 (Coronavirus) such as:
    • Fever
    • Cough
    • runny nose
    • sore throat
    • fatigue or tiredness
    • breathing difficulties.
  •  have been overseas in the past 14 days
  • have been asked to self-isolate as a result of close contact with a workplace, education institution or person who has been exposed to the virus.

The Market are also trialling "Order & Collect", a service offering drive-through collection of goods, while also promoting traders offering home delivery.

We are keeping this FAQ page up to date, along with our COVID-19 blog post. Stay up to date by following us on Facebook and Instagram, and by signing up to our e-newsletter.

The Department of Health advise that most people will not benefit from wearing a surgical mask. Masks are of benefit to people who are sick so they don’t cough on others, and health care workers who have frequent, close contact with sick people.

Surgical masks in the community are only helpful in preventing people who have coronavirus disease from spreading it to others. If you are well, you do not need to wear a surgical mask as there is little evidence supporting the widespread use of surgical masks in healthy people to prevent transmission in public.

Read more.

Many of our traders are offering home delivery services at this time and we are keeping our website up to date with new offers. Many of our traders in the fashion, gift, homewares and beauty categories also operate online, with shipping offered across Australia. We would encourage you to visit individual trader pages for links or to get in touch with your favourite traders to discuss options available.

The Market is also offering an Order & Collect service. Customers can pre-order and pay for goods, then collect from a drive-through facility set up in our York Street car park on Thursdays. Visit the website for the details and a list of participating trader.

Yes, many of our traders are offering home delivery services at this time and we are keeping our website up to date with new offers. Many of our traders in the fashion, gift, homewares and beauty categories also operate online, with shipping offered across Australia. We would encourage you to visit individual trader pages for links or to get in touch with your favourite traders to discuss options available.

In light of recent developments, we have suspended cooking classes in The Neff Market Kitchen.

The hospitality industry has been hit particularly hard by COVID-19, and our chefs have already spent time preparing the class content and writing recipes, so we hope to reschedule the classes in the future, and will notify those that held tickets when we do so.

We thank you all for your patience and understanding while we work through this. For any enquires regarding events and activities at the Market, please do not hesitate to get in touch with us at smm@portphillip.vic.gov.au.

We have made the difficult decision to postpone or cancel some of our upcoming events and activities. These include:

- Market Tours in March and April: cancelled
- The SuperCool Playtime: cancelled
- The Neff Market Kitchen Cooking Classes: Classes have been suspended and we hope to reschedule to later dates
- School Holiday Kids Cooking Classes: cancelled
- Easter: Kids face painting and visit from the Easter Bunny: cancelled
- Free Pop-Up Bike Repair, March and April events: cancelled

We will continue to assess the situation on a day-by-day basis in relation to future events and continue to update event ticket holders and our website.

Many of our Market traders have been working around the clock to ensure fresh produce and essential items are available for our community at this time.

To allow everyone the opportunity to purchase essential items, please note that some of our stalls have introduced purchase limits. This might apply to products in high demand such as:

  • Meat, such as minced meat, chicken breast, chicken thigh, steaks and sausages
  • Eggs
  • Flour
  • Rice, Noodles and Pasta
  • Canned / tinned goods
  • Milk
  • Dried fruit, nuts, grains and legumes
  • Cleaning Products
  • Hand Sanitiser
  • Toilet Paper

For details on purchase limits at South Melbourne Market, please visit individual traders and refer to in-store signage or chat to staff.
We thank you for your understanding at this time and ask that our community continue to respect and support our stallholders and their staff.

Yes, Market Management are sending daily newsletters to our stallholders to keep them up to date. These cover topics including:

  • How to reduce the risk of virus transmission
  • What to do if you feel unwell
  • Updates from the DHHS
  • Updates and regulations from Federal and State Government
  • Market cleaning and sanitisation
  • Physical distancing
  • Where to get workplace and business support
  • Where to get general wellbeing and mental health support
  • Market support, Council support and Rent deferral
  • Financial assistance from Federal and State Government
  • Employer responsibilities
  • Alternative shopping options - online, order & collect, delivery options
  • Marketing & promotional opportunities and support

The Market Management team are also working onsite to support our stallholders, with presence 7 days a week.