COVID-19 FAQ

COVID-19 FAQ : South Melbourne Market

Whilst it is hard to recommend a good time to shop as each week is different, we can advise that Wednesday and Friday afternoons have been very quiet in recent weeks. Saturday and Sunday mornings continue to be the busiest, so if you are looking to avoid others as much as possible, we would recommend coming on a weekday or opting for Order & Collect on Thursdays.

As part of the Market’s ongoing efforts to ensure the health and safety of our workers, staff and customers, we have implemented many changes which you will see if visiting the Market. These include:

  • Increased hospital-grade cleaning and sanitisation, with a focus on facilities, common areas and touchpoints such as handrails, doorhandles and buttons
  • Floor markers are in place to assist with queuing to ensure a minimum of 1.5m between people
  • Coventry Street footpath displays have been moved to open up the footpath for increased space
  • A limit of 150 customers within the Deli Aisle at one time to ensure physical distancing can be maintained
  • Signage has been installed around the Market to remind both workers and customers of physical distancing requirements
  • Regular PA announcements are made to remind both workers and customers of physical distancing requirements
  • Bollard signage has been placed in the Deli Aisle to assist with queuing
  • Additional security is now onsite to manage customer flow
  • Some stallholders have adjusted their stalls to allow for more space to move around. This might include displays or stock located outside their stalls temporarily
  • Some stallholders have placed a limit on how many customers can enter at one time to ensure there is no more than one person per 4 sqm
  • The Market is offering an Order & Collect Service, so customers can pre-order goods and collect without entering the Market
  • The Market is promoting stalls that offer shipping and/or home delivery
  • Water stations are currently closed
  • Communal seating and gathering spaces have been closed
  • Cooking classes, activities, tours and events have been suspended until further notice

We would like to thank our customers for your patience and cooperation at this time. Please remember that our staff and security are working hard to provide the best and safest shopping experience for you.  Please respect the difficult job they are doing and treat them accordingly. Our Market community has been incredibly supportive to date and we appreciate your cooperation with our modifications at this time and encourage you to continue to shop local and support small business.

What we also reminding our customers to:

  • Plan ahead and write a shopping list to reduce dwell time at the Market
  • Shop alone where possible. Heading to the Market should not be considered a family outing and coming in a group has an impact on our other shoppers now that new limits are in place
  • Please practice personal hygiene and utilise the complimentary hand sanitiser available
  • Please only touch products you are going to purchase
  • Please pack your own reusable bags where possible
  • Please respect our Market staff, stallholders, cleaning staff and security at all times
  • Please practice physical distancing by staying at least 1.5m from others
  • Consider utilising our Order & Collect Service or opting for home delivery

COVID-19 spreads through close contact with an infected person. Close contact is defined as greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours. We encourage you to continue your normal shopping routine keeping this in mind. Please use the hand sanitiser provided and if you are feeling unwell or have recently returned from overseas, please heed the health advice to stay at home.

The DHHS states: “Extensive testing has shown that people who have passed through places where there was a confirmed case, known as casual contacts, have an extremely low risk of transmission. Over a thousand casual contacts have been tested in Victoria to date without any positive findings.”

We ask that our community practice good hygiene and social distancing at all times, and do not enter the Market if they:

  • are experiencing symptoms of COVID-19 (Coronavirus) such as:
    • Fever
    • Cough
    • runny nose
    • sore throat
    • fatigue or tiredness
    • breathing difficulties.
  • have been overseas in the past 14 days
  • have been asked to self-isolate as a result of close contact with a workplace, education institution or person who has been exposed to the virus.

 

We are keeping this FAQ page up to date, along with our COVID-19 blog post. Stay up to date by following us on Facebook and Instagram, and by signing up to our e-newsletter.

Many of our traders are offering home delivery services at this time and we are keeping our website up to date with new offers. Many of our traders in the fashion, gift, homewares and beauty categories also operate online, with shipping offered across Australia. We would encourage you to visit individual trader pages for links or to get in touch with your favourite traders to discuss options available.

The Market is also offering an Order & Collect service. Customers can pre-order and pay for goods, then collect from a drive-through facility set up in our York Street car park on Thursdays. Visit the website for the details and a list of participating trader.

Yes, many of our traders are offering home delivery services at this time and we are keeping our website up to date with new offers. Many of our traders in the fashion, gift, homewares and beauty categories also operate online, with shipping offered across Australia. We would encourage you to visit individual trader pages for links or to get in touch with your favourite traders to discuss options available.

We have made the difficult decision to postpone or cancel some of our upcoming events and activities. These include:

- Market Tours: currently suspended, to resume at a later date
- The SuperCool Playtime: currently suspended, to resume at a later date
- The Neff Market Kitchen Cooking Classes: Classes have been suspended and we hope to reschedule to later dates
- School Holiday Kids Cooking Classes: cancelled
- Easter: Kids face painting and visit from the Easter Bunny: cancelled
- Free Pop-Up Bike Repair: currently suspended, to resume at a later date

 

Yes, Market Management are sending regular newsletters to our stallholders to keep them up to date. These cover topics including:

  • How to reduce the risk of virus transmission
  • What to do if you feel unwell
  • Updates from the DHHS
  • Updates and regulations from Federal and State Government
  • Market cleaning and sanitisation
  • Physical distancing
  • Where to get workplace and business support
  • Where to get general wellbeing and mental health support
  • Market support, Council support and rent deferral
  • Financial assistance from Federal and State Government
  • Employer responsibilities
  • Alternative shopping options - online, order & collect, delivery options
  • Marketing & promotional opportunities and support

The Market Management team are also working onsite to support our stallholders, with presence 7 days a week.

Prime Safe facilities (including butcher shops and fishmongers) are important to ensuring the continuity of food supply to consumers (essential services). This means that these workplaces are exempt from mandatory physical distancing requirements, for example those that limit the number of people in an indoor area.

Businesses are encouraged to put in place, where practical, workplace physical distancing arrangements to reduce the risk of having all staff in self-isolation, e.g. in lunch rooms, separation of shifts etc. Licensees may consider having some backup staff at home ready to start work in case staff become sick or are required to self-isolate.

For retail businesses, physical distancing is important for customer health and licensees must implement customer control methods to ensure they meet physical distancing requirements.